Terms & Conditions
Restoration Parts Unlimited, Inc offers a seamless customer experience with transparent policies. Our goal is to provide a great shopping experience that comes with industry leading customer service and support. The following terms and conditions offer our customers a clear understanding of all policies and procedures.
Returns & Exchanges
Restoration Parts Unlimited, Inc accepts no-hassle returns within the first 30 days of delivery for orders within the contiguous US.
For orders delivered within the contiguous US where reason for return isn't a result of an RPUI error, the cost of the initial shipping charge and the cost of the return shipment will be deducted from your refund. A prepaid shipping label(s) will be provided. If the return is a result of a processing error, RPUI will provide a prepaid shipping label and send out the correct replacement at no additional charge.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by RPUI, a return shipping label will be provided.
Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
Any product that was used or fully/partially installed is non-returnable.
In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
All returns and exchanges must be made via the following procedure:
1) Email email@example.com the following request/information:
- rpui.com order number
- Part #(s) that are to be returned
- Reason code: Changed Mind, Shipment Damaged, Item Defective
- If Shipment Damaged or Item Defective selected, images of the product(s)
- Desired solution: Refund or Exchange
2) If approved our customer service team will provide instructions to return the items
Defective, damaged, or incorrect products
If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Order cancellation requests must be sent to firstname.lastname@example.org. We will assist you with the request and process cancellation. Orders that have already been shipped cannot be cancelled and must follow our returns policy upon receipt of the shipment.
Billing, refunds & credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.
Shipping & delivery
To ensure a fast and safe delivery we use USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies.
Please keep the following in mind:
Products that are oversized must ship truck freight / LTL which differs from ground shipments.
NOTE: These oversized items require inspection and a signature upon delivery.
* Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here.
* Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
To request an international shipping quote before placing an order email us at email@example.com.
In effort to provide updates and information on orders, we continually update our online store. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
Restoration Parts Unlimited, Inc is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Restoration Parts Unlimited, Inc. While we work to avoid any errors or omissions that may appear on the rpui.com website, we do reserve the right to cancel any undelivered orders based on inaccurate information.